Peace of Mind Starts with Cannon Security Products. Our FAQ section is designed to give you quick, reliable answers to common questions about our safes, accessories, and services. Whether you need help with setup, programming, battery replacement, shipping, or warranty details, you’ll find clear guidance here.
We’ve organized these topics to make it easy to navigate and get the information you need without hassle. Our goal is to make ownership simple, dependable, and stress-free so you can feel confident in your security. If you need additional assistance, our support team is always available to help.
Changing Batteries FAQ's
How often should I change the batteries in my GunVault? +
There is no set way to determine how often you should change your batteries. However, we suggest changing the battery at least every 6 months, or whenever it is low.
What type of batteries do you suggest using in GunVault units? +
We suggest using all alkaline batteries, either Energizer or Duracell, with an expiration date of 5 years in the future.
My battery dies faster than it should. Why? +
This may be due to the type of battery you are using. We suggest using all alkaline batteries, either Energizer or Duracell, with an expiration date of 5 years in the future. If you are still experiencing issues please call us at (847) 665-1635.
If my battery is dying, how often will the low battery warning light flash? +
The low battery indicator light will only flash when you are entering your combination. You may also hear that the battery is dying from the way the lock sounds.
How do I install my battery in the MiniVault or MultiVault? +
The battery is installed the same way for all GV1000 and GV2000 models.
Step 1: Open the Unit door. Be sure not to lock your keys inside the unit.
Step 2: Carefully place the unit upside down.
Step 3: Remove the interior shelf (only found on the GV2000 models) and pull the bottom foam forward, starting from the bottom back of the unit, slowly and carefully so as not to tear off.
Step 4: Find the battery cable with the positive (+) and negative (-) guides.
Step 5: Plug in the battery.
Step 6: Insert the battery into hooks with the battery name facing you and the battery cables and plug on the right-hand side. First insert the top portion of the battery slightly and use it to pull the hook up while pushing in the rest of the battery.
If you find yourself needing additional help please review our user manuals.
Step 1: Open the Unit door. Be sure not to lock your keys inside the unit.
Step 2: Carefully place the unit upside down.
Step 3: Remove the interior shelf (only found on the GV2000 models) and pull the bottom foam forward, starting from the bottom back of the unit, slowly and carefully so as not to tear off.
Step 4: Find the battery cable with the positive (+) and negative (-) guides.
Step 5: Plug in the battery.
Step 6: Insert the battery into hooks with the battery name facing you and the battery cables and plug on the right-hand side. First insert the top portion of the battery slightly and use it to pull the hook up while pushing in the rest of the battery.
If you find yourself needing additional help please review our user manuals.
GunVault's Warranty FAQ's
What is the GunVault warranty on defected units? +
If the safe was purchased within a year and you can provide a proof of purchase, we can replace the unit but unfortunately, we do not carry warranty replacement parts. If you have any questions please give us a call at (847) 665-1635.
What do I need to get a refund or replacement safe? +
Prior to approval of a return or replacement, we will require a receipt or proof of purchase. Please contact our Customer Service department for further details. You can reach us at (847) 665-1635.
How can I get a replacement key for my GunVault? +
To purchase your key replacement, please contact us at (847) 665-1635. You will need a copy of your photo ID to process the key replacement order.
NOTE: In order to receive a key replacement you must register your GunVault unit. This is an added measure of security for your protection. If you have not already registered your safe please do so on our Register Your Product page.
NOTE: In order to receive a key replacement you must register your GunVault unit. This is an added measure of security for your protection. If you have not already registered your safe please do so on our Register Your Product page.
Changing Combinations FAQ's
How do I add or delete users from my biometric unit? +
Important Note: If you do not reprogram your safe it will remain in Demo mode and will automatically open with the push of the Start button. Individual users cannot be deleted from the unit — all users will be deleted together during this process.
Step 1: Open the unit and locate the Delete button on the interior panel.
Step 2: Press and hold the Delete button.
Step 3: While holding down the Delete button, press the Start button on the keypad until the unit flashes green and beeps twice, indicating that you have successfully deleted all registered fingerprints.
Your safe is now ready to be reprogrammed.
Step 1: Open the unit and locate the Delete button on the interior panel.
Step 2: Press and hold the Delete button.
Step 3: While holding down the Delete button, press the Start button on the keypad until the unit flashes green and beeps twice, indicating that you have successfully deleted all registered fingerprints.
Your safe is now ready to be reprogrammed.
How do I program the administrator fingerprint on my biometric unit? +
Step 1: Open the unit with the backup keys or by pressing the start button.
Step 2: Locate the Learn/Mute button next to the battery compartment on the interior panel.
Step 3: Press and release the Learn/Mute button. The unit will beep once and the indicator light will begin to flash green (Learn mode).
Step 4: Place the tip of your finger at the top of the scanner, then swipe your finger in a downward motion. The indicator light will flash green and you will hear a single beep.
Step 5: Keep swiping until you hear a double beep — this indicates a successful enrollment. It may take three or more swipes.
Step 6: Test your unit to confirm that your fingerprint was accepted.
Step 2: Locate the Learn/Mute button next to the battery compartment on the interior panel.
Step 3: Press and release the Learn/Mute button. The unit will beep once and the indicator light will begin to flash green (Learn mode).
Step 4: Place the tip of your finger at the top of the scanner, then swipe your finger in a downward motion. The indicator light will flash green and you will hear a single beep.
Step 5: Keep swiping until you hear a double beep — this indicates a successful enrollment. It may take three or more swipes.
Step 6: Test your unit to confirm that your fingerprint was accepted.
How do I program my digital access code? +
This is not a numeric keypad — you cannot program digits. Your access code can be a single press of one or more buttons at the same time, with a minimum of 3 entries or a maximum of 6 entries.
Step 1: Open the unit using the provided backup keys or factory default code (a single sequential press of each button from left to right).
Step 2: Press and hold the Learn button on the front interior panel until a beep sounds and the indicator light turns green.
Step 3: Enter the new access code (3–6 entries).
Step 4: Press and hold the Learn button a second time until you hear a beep and the indicator light turns red. Re-enter the new access code.
Step 5: Press and hold the Learn button a third time until you hear a beep and the indicator light turns green. Re-enter the new access code once more.
Step 6: Close the door and test your new access code.
Step 1: Open the unit using the provided backup keys or factory default code (a single sequential press of each button from left to right).
Step 2: Press and hold the Learn button on the front interior panel until a beep sounds and the indicator light turns green.
Step 3: Enter the new access code (3–6 entries).
Step 4: Press and hold the Learn button a second time until you hear a beep and the indicator light turns red. Re-enter the new access code.
Step 5: Press and hold the Learn button a third time until you hear a beep and the indicator light turns green. Re-enter the new access code once more.
Step 6: Close the door and test your new access code.
General FAQ's
How do I use my security cable? +
Thread the security cable through the loop on the back of your GunVault unit, then secure the other end to a fixed object such as a bed frame, desk leg, or vehicle anchor point. Tighten the cable lock to secure it in place.
How do I install elastic strap on my MicroVault XL? +
The elastic strap on the MicroVault XL is designed to hold your firearm securely in place. Thread the strap through the slots on the interior of the unit and adjust it to fit snugly around your firearm. Ensure the strap is tight enough to prevent movement but not so tight that it damages the firearm.
Where do I find the Serial Number on my safe? +
The serial number on your GunVault safe is typically located on a sticker on the bottom or back of the unit. It may also be found inside the door on a label. The serial number is required for warranty claims and key replacement orders.
How do I install my GunVault? +
Most GunVault models come with pre-drilled mounting holes and hardware for permanent installation. Locate the mounting holes on the bottom or back of the unit, mark the mounting points on your surface, drill pilot holes, and secure the unit with the provided screws. Refer to your specific model's manual for detailed instructions.
How do I open my unit with the biometric swipe scanner? +
Place the tip of your registered finger at the top of the scanner and swipe downward in a smooth, consistent motion taking approximately 1–2 seconds. If the indicator light flashes green and you hear a beep, the safe will open. If the light flashes red, try again with a slightly different angle or pressure.
How do I program my GunVault? +
Programming varies by model. For digital models, use the Learn button on the interior panel to set your access code. For biometric models, use the Learn/Mute button to enroll fingerprints. Please refer to your specific model's user manual for detailed programming instructions, or visit our Product Manuals page to download your manual.
Do you ship internationally? +
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location. Please contact our customer service team at (847) 665-1635 for international shipping inquiries.
What payment methods do you accept? +
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay.
Still Have Questions?
Our support team is available Monday–Friday, 7AM–5PM PST.
| Contact Us → | 📞 (847) 665-1635 |